How do I start therapy?

Fill out our online form, call, or email to connect with our Intake Coordinator. They’ll answer questions and match you with a therapist—no referral needed.

How much does therapy cost?

Sessions typically range from $160 to $250 depending on therapist credentials and session type (individual, couple, family, consultation).

Are fees covered by insurance?

Many extended health plans, workers compensation (e.g., WSIB), or auto insurance may cover services. Provincial plans do not.

Do you direct bill to insurance companies?

If your insurer allows it, we can offer direct billing. Otherwise, you’ll pay upfront and submit claims to your insurer for reimbursement.

Are services confidential?

Yes. Sessions are confidential, following Canadian privacy laws and professional standards. We only disclose information when legally or ethically required.

How do I find the right therapist?

During your first session (or a 15-minute consult), you can see if the therapist feels like a good fit and adjust if needed.

Research shows that most people experience relief and improved daily functioning after about 6–8 weekly sessions.

How Do I Book My First Session?

it’s not complicated!

We want to make as easy as possible for you. You can call or email anytime. However, the best way to get started is to click the Get Started Now button to complete and send the form. Our Intake Coordinator will answer your questions and match you with one of our therapists. Email certainly works - but if you include your phone number on the form - it is easier to answer all of your questions, quickly match you with your therapist, and book your first session.

Physician or specialist referral is not required.

We also accept referrals from: Family Doctor/Family health teams, WSIB case coordinators, Children’s Aid, School Counsellors, Community Social workers, Rehabilitation Clinics, Insurance Adjustors, Legal Representatives, Sleep Study Programs, Chronic Pain Clinics, Addictions Programs, etc.

What Happens During the Call with the Intake Coordinator

During the Call with our Intake Coordinator we will ask a few questions to find out what you are looking for, find a match with the best therapist, ask you about any insurance coverage you have, and get everything set for your first appointment.

What Else Will We Discuss During the Call with the Intake Coordinator

We will ask you what province or territory you live in - as we follow provincial rules about providing therapy; we will review our fees and whether you plan to pay out of pocket or through private insurance; and we will check whether you want us to find the best match or whether you have a specific therapist you want to work with; and finally we will ask whether you, a family member, or a friend have already seen a therapist at Advance Health.

Reach out now. Our Intake Coordinator will answer your questions and match you with your therapist.