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How Do I Book My First Session?

Call us directly or fill out the Contact Us form anytime. Physician referral is not required.
We also accept referrals from: Family Doctor/Family health teams, WSIB case coordinators, Children’s Aid, School Counsellors, Community Social workers, Rehabilitation Clinics, Insurance Adjustors, Legal Representatives, Sleep Study Programs, Chronic Pain Clinics, Addictions Programs, etc.


What Happens When I Contact You?

Call us directly or fill out the Contact Us form anytime. Physician referral is not required.
We also accept referrals from: Family Doctor/Family health teams, WSIB case coordinators, Children’s Aid, School Counsellors, Community Social workers, Rehabilitation Clinics, Insurance Adjustors, Legal Representatives, Sleep Study Programs, Chronic Pain Clinics, Addictions Programs, etc.


How Do I Pay?

Many simply choose to pay for our services out of pocket. Fees are paid at the end of each session. We accept e-transfer, credit card, cash, or cheque. Some seek reimbursement from their insurer.


Will Fees for Services be Covered by Insurance?

Psychotherapy and psychological services may be covered by your extended health insurance, WSIB, or auto insurance. We can bill direct to most insurance! We are registered with HCAI and WSIB for direct billing for auto insurance and WSIB funded assessment/treatment. In addition to HCAI and WSIB, here is a list of insurers that we are able to directly submit claims to:

Green Shield • SSQ • Blue Cross • Canada Life (formerly: Great West Life) • DesJardin • CINUP • Chambers of Commerce Group Insurance • Cowan • First Canadian • Group Health • Industrial Alliance • Johnson Group • Manion • Maximum Benefit

NB: Manulife and Sunlife Financial do not allow direct billing for Psychological Services

If your insurer is not on our list, please ask your insurer if they will permit direct billing for psychotherapy or for psychological services, and we will do our best to set this up. Also ask your insurer whether they reimburse for the services of a registered psychologist and whether they also reimburse for registered psychotherapists.


Are Psychotherapy Services Confidential?

As stated on our home page, you can trust your therapist to keep confidential the information that is disclosed in session. Your personal health information will not be disclosed to others without your consent, unless required by law (e.g., child protection, health professional sexual abuse, court order) or ethical/professional standards (e.g., risk of serious bodily harm).


What Is the Difference Between a Psychologist and a Psychotherapist?

The similarity between psychologists and psychotherapists is that they both provide psychotherapy. However, there are many differences between the two professions in terms of educational requirements, training/supervision, and qualifications/process for registration. For those outside of the profession (the general public), two important differences are that psychologists can diagnose and can use psychological tests to aid diagnosis, assess impairment, guide treatment, and comment on progress and prognosis. Psychotherapists cannot render a mental health diagnosis, e.g., Major Depressive Disorder, PTSD, etc. and psychotherapists cannot use and interpret psychological tests that are restricted from use by those outside of psychology. They may use tests in the public domain. But they cannot use restricted tests that include not only clinical scales, for example, depression measures, but also scales to assess comprehension, magnification, under-reporting, personality, IQ/intelligence, etc.

Regulated psychotherapy is new to Ontario. Over time registered psychotherapists are becoming much more involved in the treatment of emotional/mental health issues, doing some of the work that has traditionally been done by psychology.

If you have more questions about this topic, please do not hesitate to contact us: info@advancehealth.ca.
Dr. Ralph Lubbers, Psychologist.


What is the controlled act of psychotherapy?

In Ontario, this is the definition of the Controlled Act of Psychotherapy:  “Treating, by means of psychotherapy technique, delivered through a therapeutic relationship, an individual’s serious disorder of thought, cognition, mood, emotional regulation, perception or memory that may seriously impair the individual’s judgement, insight, behaviour, communication or social functioning.”

To simplify, you can break down this definition into five components, to examine whether something qualifies as psychotherapy:

  1. It is “treatment,”

  2. It involves a psychotherapeutic “technique.” There are scores of techniques, under the follow major treatment types: Cognitive and Behavioural therapies, Experiential and Humanistic therapies, Psychodynamic therapies, Somatic therapies, and Systemic and Collaborative therapies

  3. It is delivered through a therapeutic “relationship” – that is between therapist and patient. (Thus, sending an email or providing a handout wouldn’t qualify.)

  4. It addresses an individual’s serious disorder of thought, cognition, mood, emotional regulation, perception or memory

  5. The disorder “may seriously impair the individual’s judgement, insight, behaviour, communication or social functioning.”

You must be a REGISTERED psychotherapist to provide psychotherapy. So, for example, someone taking a weekend course in CBT or EMDR and having strong people skills CANNOT call themselves a psychotherapist and CANNOT provide psychotherapy.

The controlled act of psychotherapy is restricted to the following types of registered clinicians:

  • Psychologists

  • Registered Psychotherapists

These are the most common professions providing psychotherapy. However, if trained/qualified to do so the following may also provide psychotherapy:

  • Social Workers

  • Nurses

  • Occupational Therapists

  • Physicians

No one else can provide psychotherapy in Ontario.

If you have more questions about this topic, please do not hesitate to contact us: info@advancehealth.ca.
Dr. Ralph Lubbers, Psychologist.